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1xx FAQ — All Your Answer Here

From registration to payments, bonuses, and betting rules — everything you need to know about 1xx, all in one place. Browse our FAQ and get answers instantly.

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Account & Registration
How to open an account, complete KYC verification, and fix login issues — all your questions answered.
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💳
Deposits & Withdrawals
Everything you need to know about deposits and withdrawals via bikiash, nagad, and Rocket — rules, processing times, and limits.
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🎁
Bonuses & Offers
Everything you need to know about welcome bonuses, reload offers, free bets, and the VIP program.
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⚽
Betting Rules
Learn more about odds, bet types, live betting, and the reasons a bet may be voided.
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🔒
Security & Privacy
Learn how your account, personal data, and funds are kept secure.
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🎧
Support & Contact
How to reach customer support, submit a complaint, or report an issue.
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Need Help?

If you can't find an answer, contact our support team directly. We're available 24/7 in Bengali.

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Account & Registration

You'll need an active mobile number, a valid email address, and your National ID or passport number to register. You must be 18 or older. A photo of your ID may be required to complete full KYC verification.
Free 5 minutes 18+

No. Under 1xx policy, only one account per person is allowed. Attempting to create multiple accounts using the same mobile number, email, or ID may result in permanent suspension of all accounts and forfeiture of any funds held.

Some details, such as your email address or phone number, can be updated directly from the profile section. However, changes to your name or date of birth require contacting support and providing supporting documentation.

KYC (Know Your Customer) verification is required under international financial regulations. It helps prevent fraud and illegal activity while keeping your account secure. Withdrawals may be restricted if verification is not completed.

on the login page Click the "Forgot your password?" link. An OTP or reset link will be sent to your registered mobile number or email. Set a new password and log back in.

To close your account, email support@1xx.wine. Make sure to withdraw your full balance before closure. Once closed, a new account cannot be opened using the same details.

Your account is activated as soon as the mobile OTP is verified. KYC verification may take up to 24 hours. Deposits and bets are limited until full verification is complete.

If your account is suspended, email support@1xx.wine to find out why. Suspensions are usually due to unusual login activity or a policy violation. Providing the required documents typically resolves the issue quickly.
Deposits & Withdrawals

You can deposit on 1xx via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. Mobile banking is the fastest option — funds typically arrive within 5 minutes.
Mobile Pay Nagad Rocket methods

The minimum deposit at 1xx is ৳500 BDT. First-time deposits are eligible for the welcome bonus. Limits may vary depending on the payment method used.

Mobile banking withdrawals (Mobile Pay/Nagad/Rocket) are usually processed within 15–30 minutes. Bank transfers may take 1–2 business days. Withdrawals may be delayed if KYC verification is incomplete.

1xx generally does not charge any withdrawal fees. However, your mobile banking provider may apply their own transaction charges. For the latest information, Payment Page View.

If the funds haven't appeared in your account within 30 minutes of your deposit, email support@1xx.wine with your transaction number. Keep your mobile banking reference number handy.

The daily withdrawal limit depends on your account's verification level. Fully verified accounts can withdraw up to ৳1,00,000 per day.

No. Bonus funds cannot be withdrawn directly. Only winnings earned after meeting the specified wagering requirements will be eligible for withdrawal. For full details, Terms & Conditions View.

Contact us immediately at support@1xx.wine before the request is processed. Once processed, it may not be possible to reverse. Always double-check all details before submitting a withdrawal.
Bonuses & Offers

Make your first deposit after registering and you'll receive an attractive welcome bonus. The bonus amount and terms may change from time to time. To see the current offer, Voucher page See. The bonus is added to your account automatically.

The wagering requirement is the number of times you must bet with your bonus funds before they become withdrawable. For example: a 5x requirement on a ৳1,000 BDT bonus means you need to place ৳5,000 BDT in total bets.

Reload bonuses are available on specific days or during special promotions. To stay up to date on the latest offers, check back regularly Voucher page Check in — if you're logged in, you'll receive personalized offer notifications.

How do I use a free bet?

Once a free bet is added to your account, you'll see a "Use Free Bet" option on the bet slip. Winnings from free bets are credited directly to your balance. The original free bet stake is not withdrawable — only the winnings are.

Every bonus has an expiry date. If the wagering requirements aren't met within that period, the bonus will be automatically forfeited. Make sure to read the terms and expiry conditions carefully as soon as you receive a bonus.

VIP points are earned automatically through regular betting and deposits. Once you accumulate enough points, you move up to a higher VIP tier. VIP members enjoy exclusive bonuses, faster withdrawals, and a dedicated personal account manager.
Betting Rules

You can bet on over 30 sports including cricket, football, tennis, hockey, basketball, and volleyball. All major tournaments are covered — IPL, BPL, English Premier League, World Cup, and more. To learn more, Sports Betting page View.
Cricket Football Tennis Basketball

Yes. 1xx offers live in-play betting. Odds update in real time as the match progresses, and you can place bets throughout. Live scores and match statistics are also available.

If a match is cancelled or abandoned, your stake will be fully refunded. However, different rules may apply if the match has reached a certain point of completion. For more details, on the Terms & Conditions page Yes.

Yes. On 1xx, you can add multiple matches to your bet slip and place an accumulator bet. Odds are multiplied in combo bets, so the potential payout is much higher — but if any one match loses, the entire bet is lost.

The minimum bet is ৳20. Maximum bet limits vary by sport and market, and can be seen directly on the bet slip. A VIP account is recommended for higher-limit betting.

Yes. Cash-out is available on selected markets and matches. You can partially or fully cash out your bet while the match is in progress to secure a guaranteed return.

1xx's own on the Betting Tips page Get expert analysis and predictions. Match previews and tips for cricket, football, and more are updated regularly.

For disputed or uncertain results, the official announcement from the relevant sports governing body is followed. Payouts may be withheld until the result is confirmed.
Security & Privacy

Yes. 1xx uses industry-standard 256-bit SSL encryption. All transactions are encrypted and regular security audits are conducted. Your personal information and funds are fully protected.

You can enable 2FA from the "Security" section in your profile settings. You can use mobile OTP or an authenticator app. Once 2FA is active, logging in from a new device will require additional verification.

No. 1xx does not sell or unnecessarily share your personal information. Limited data may be used for legal compliance and payment processing purposes. For more details in the Privacy Policy available.

If a login is detected from an unfamiliar device or location, an SMS alert will be sent to your registered number. Multiple failed login attempts will temporarily lock your account. If you receive such an alert, change your password immediately.

Only log in through the 1xx.wine domain. 1xx will never ask for your password by phone or email. Do not click on unfamiliar links, and watch out for fake pages on social media.

Change your password immediately and notify us at support@1xx.wine. Our support team will temporarily lock your account and investigate. Acting quickly can help minimize any potential damage.
Support & Contact

Email us at support@1xx.wine or chat with us directly via the platform's live chat. Our Bangla-speaking support team is available 24/7, seven days a week.

Common issues are typically resolved via live chat within 10–30 minutes. More complex matters, such as payment disputes or account verification, may take up to 24–48 hours.

Yes. 1xx's customer support team is fully trained to assist Bangladeshi users and operates entirely in Bengali.

Start by reaching out to our support team via live chat or email. If the issue isn't resolved, ask to have it escalated. We take every complaint seriously and work toward a fair resolution.

Yes. If you're struggling with betting addiction or feel you're losing control, on the Responsible Gaming page Help is available. You can take a temporary break or set limits on your own.

The site will be unavailable during scheduled maintenance. Any active bets are safe during this time. You will be logged in automatically once the site is back. For urgent matters, please contact us by email.

1 1xx FAQ — Why This Should Be Your First Stop

Starting out with online betting raises a lot of questions — how to register, how to deposit, whether bonuses are available, and more. The 1xx FAQ page brings all those answers together in one place, useful for newcomers and experienced bettors alike.

1xx is built with Bangladeshi users in mind, which is why our FAQ is written entirely in plain, easy-to-understand language. No technical knowledge needed — the answers are straightforward for everyone.

💡 Tip: Use the search bar above to type your question directly. For example, searching "Mobile Pay", "bonus", or "password" will bring up the relevant FAQ entries.

2 What to Do If You Can't Find an Answer

Our FAQ covers over 50 questions, but if you still can't find a solution to your specific issue, there's no need to worry. 1xx's Bengali-speaking support team is available around the clock to help you.

  • Live Chat — For the fastest assistance, you'll typically get a response within 5 minutes
  • Email — For complex issues, email support@1xx.wine with full details
  • Help Center — on the platform page Find guides & tutorials

When reaching out by email, include your registered mobile number, a description of the issue, and any relevant screenshots. This helps us resolve your request faster.

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Got your answers? Open an account on 1xx now and start betting. Registration is completely free.

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